FAQ

Are your products organic?

Yes, we use certified organic ingredients whenever possible, however our products themselves are not certified organic.

Why do you use icebergs in your products?

Iceberg water is the purest source of water on the planet and since the soap-making process is simply a chemical reaction, and this reaction is affected by minerals found in any other water, besides distilled water. We are incredibly grateful to live in “Iceberg Ally” where the purest water source is literally in our backyard!

Are your products made by hand?

Yes, all of our products are produced in small batches in our production studio in Bonavista, Newfoundland and Labrador.

Where do you get your ingredients?

We wild-craft as many of our raw ingredients from the cold, clean waters and untouched lands of Newfoundland and Labrador. What we are unable to wild-craft we supplement with local suppliers and other Canadian suppliers that meet our strict standards.

Are your products vegan?

Yes! All of our products are completely vegan and made by vegan makers. We also only use suppliers that do not test on animals.

What is the shelf life of your products?

Because our products are natural, we use a preservation system that meets the ECOCERT standards, is non-paraben, non-formaldehyde, and non-isothiazolone based and has an impressive safety profile. Our products have a shelf life of about 6 to 9 months. Shelf life can be extended the best by storing our products away from sunlight and in a cool, dry place. We’ve also added natural Vitamin E to our oils to help extend the life and slow oxidation. In the rare case that one of our products is not completely fresh please let us know right away.

Why does my product look slightly different from the last time I ordered?

We use all natural, wild ingredients and our oil infusions, tinctures, iceberg glycerites, extracts and iceberg hydrosols are made by hand. Our products may appear different in colour and clarity from batch to batch. You can trust in the purity of East Coast Glow products and we promise that the efficacy and quality that you expect from us remains the same, regardless of slight changes in appearance. These differences show that each product is truly crafted by hand.